Shipping & Returns

Return and Exchanges

Duncan White LLC strives for complete customer satisfaction.  If you would like to return any product please note the following terms and conditions:

* Returns or exchanges are permitted if product is returned: shipping cost pre-paid: to our facility in West Farmington Ohio within 30 days of purchase.  A credit will be issued within 30 days of receipt of merchandise.

*Products being returned or exchanged must be in original, unopened packaging. No credit can be given for product that is opened or damaged due to the nature of our products.

*Returns must be pre-approved by contacting us via email at [email protected] or by calling customer service at 330.766.2287. A Return Authorization Number will be given to you at this time and must be on the package when returned.

Shipping Policy

Duncan White LLC’s standard fee for shipping/handling to most destinations within the contiguous
United States (i.e. excluding Hawaii and Alaska) is determined by distance and the size/weight of
the order. This may be determined by placing the order via our website that should automatically
calculate the shipping fee before the order is actually placed. If you would like to use your own
shipping account number or have any questions, please do not hesitate to contact us via email at
[email protected] or by calling 330.766.2287 weekdays between the hours of 9:00 am and 5:00
pm Eastern Standard Time.

Orders ship within 1 – 3 business days and Duncan White LLC reserves the right to ship by our preferred
carrier unless you contact us directly for other arrangements.

We cannot ship to a Post Office Box, we must have a physical address.

Due to carrier restrictions we cannot ship to Alaska and Hawaii.

International Orders

We cannot ship international orders at this time.